Privacy Policy
Last Updated:
A1 Duran Roofing, Inc. (“A1 Duran Roofing,” “A1 Duran,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:
- Visit www.a1duranroofing.com or another website operated by us that links to this Privacy Policy;
- Request an estimate, inspection, consultation, or roofing service;
- Submit a contact, employment, subcontractor, or vendor form;
- Upload photographs, plans, specifications, or other documents;
- Communicate with us by telephone, email, text message, or through our website; or
- Otherwise interact with A1 Duran Roofing.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with us.
A. Information You Provide Directly
We may collect information you voluntarily provide, including:
- First and last name;
- Company or organization name;
- Job title;
- Email address;
- Telephone or mobile number;
- Property, project, billing, or mailing address;
- Project type and requested roofing services;
- Information included in requests for estimates, inspections, repairs, maintenance, warranties, or emergency services;
- Photographs, videos, drawings, plans, specifications, reports, or other files you upload or send to us;
- Insurance, claim, or project information when relevant to a requested service;
- Communications, comments, questions, and feedback;
- Employment application information, including a résumé, qualifications, and work history;
- Vendor or subcontractor information; and
- Any other information you choose to provide.
Please do not submit Social Security numbers, financial account credentials, medical information, or other highly sensitive information through a general website contact form.
B. Information Collected Automatically
When you visit our website, we and our technology providers may automatically collect certain technical and usage information, such as:
- Internet Protocol address;
- Browser type and version;
- Device type and operating system;
- Language settings;
- Referring website or source;
- Pages viewed;
- Links selected;
- Date and time of access;
- Approximate geographic area derived from an IP address;
- Website performance and diagnostic information; and
- Cookie or similar technology identifiers.
This information helps us operate, secure, and improve the website.
C. Information from Other Sources
We may receive information from sources such as:
- General contractors, architects, consultants, or project owners;
- Public agencies or public records;
- Insurance carriers or adjusters when authorized or otherwise appropriate;
- Roofing manufacturers and suppliers;
- Lead-generation or referral services;
- Business partners, subcontractors, and vendors; and
- Social-media or advertising platforms, subject to their settings and policies.
2. How We Use Information
We may use personal information to:
- Respond to inquiries and requests;
- Prepare estimates, proposals, and bids;
- Schedule inspections, meetings, repairs, or roofing work;
- Evaluate project conditions and service requirements;
- Provide roofing, sheet-metal, waterproofing, maintenance, warranty, and related services;
- Administer contracts, projects, change orders, invoices, and payments;
- Communicate about ongoing or completed work;
- Process warranty or service requests;
- Review employment, vendor, or subcontractor submissions;
- Maintain customer and business records;
- Operate, maintain, analyze, and improve our website;
- Understand website traffic and user interaction;
- Detect, investigate, and prevent fraud, abuse, or security incidents;
- Protect our legal rights, property, employees, customers, and others;
- Comply with applicable laws, regulations, permits, court orders, contractual obligations, and government requirements;
- Establish, exercise, or defend legal claims; and
- Send marketing communications where permitted by law and consistent with your communication preferences.
We may also use information for another purpose disclosed when the information is collected or with your authorization.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies, including pixels, tags, and local storage.
Cookies are small files stored on a browser or device that help websites function, remember settings, measure performance, and understand how visitors use a website.
Essential Cookies
These cookies support functions such as security, form submission, network management, and website operation. Disabling them may affect website functionality.
Analytics and Performance Cookies
These technologies help us understand matters such as the pages visitors view, how visitors reach the website, how long they remain on a page, and whether the website encounters errors.
Functional Cookies
These cookies may remember website preferences or provide enhanced features.
Advertising or Social-Media Technologies
We may use advertising, remarketing, or social-media technologies only if those services are implemented on the website. These technologies may help measure campaigns, display relevant advertising, or connect website activity with a third-party platform.
Where required, nonessential technologies will be used in accordance with applicable consent or opt-out requirements.
Managing Cookies
You can control cookies through your browser settings. Blocking certain cookies may affect the website’s performance or functionality.
Where a cookie-preference tool is displayed on our website, you may also use that tool to manage applicable cookie categories. A browser setting or cookie-preference selection generally applies only to the browser and device on which it was made.
4. Analytics and Third-Party Features
We may use third-party services to host, secure, operate, or analyze our website. These services may collect technical and usage information according to their own privacy policies.
Depending on the features implemented on the website, these services may include:
- Website hosting and security providers;
- Website analytics providers;
- Mapping or location services;
- Email and contact-form providers;
- Spam-prevention or CAPTCHA services;
- Customer relationship or project-management platforms;
- Social-media platforms; and
- Advertising or campaign-measurement providers.
Third-party websites, embedded content, and services are governed by their own terms and privacy policies. A1 Duran Roofing does not control those third parties and is not responsible for their independent privacy practices.
5. How We Disclose Information
Service Providers
We may provide information to companies that perform services on our behalf, such as website hosting, information technology, cybersecurity, email delivery, analytics, document storage, accounting, payment processing, marketing, and business administration.
Project Participants
When reasonably necessary for a project, we may share relevant information with owners, general contractors, architects, engineers, consultants, manufacturers, suppliers, subcontractors, inspectors, insurers, or government agencies.
Legal and Safety Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law, legal process, or governmental requests;
- Enforce our agreements and policies;
- Investigate fraud or security incidents;
- Protect the rights, safety, or property of A1 Duran Roofing, our customers, or others; or
- Establish, exercise, or defend a legal claim.
Business Transactions
Information may be disclosed as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate protections.
With Your Direction or Consent
We may disclose information when you direct us to do so or provide authorization.
6. Sale and Sharing of Personal Information
A1 Duran Roofing does not sell personal information for money.
Some state privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising or analytics technologies. If A1 Duran Roofing uses technologies subject to such requirements, we will provide the applicable notice and opt-out method when legally required.
We do not knowingly sell or share the personal information of individuals under 18 years of age.
7. Marketing Communications
We may send service-related communications concerning an inquiry, estimate, appointment, project, invoice, warranty, or other business relationship.
We may also send occasional promotional emails where permitted. You may unsubscribe from promotional emails by using the unsubscribe instructions included in the message or by contacting us. Unsubscribing from promotional communications will not prevent necessary transactional or project-related communications.
8. Text Messages and Telephone Communications
When you provide a telephone number, we may use it to respond to your inquiry, coordinate an inspection or project, provide status information, or communicate regarding requested services.
Where legally required, marketing text messages will be sent only with the appropriate consent. Consent to marketing messages is not a condition of purchasing roofing services.
Message and data rates may apply. You may request that marketing text messages stop by replying STOP or contacting us. Service-related communications may continue when reasonably necessary to fulfill an existing request or contractual obligation.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill the purposes described in this Privacy Policy;
- Provide requested services;
- Maintain project, warranty, accounting, and business records;
- Comply with legal, regulatory, tax, insurance, and contractual obligations;
- Resolve disputes; and
- Establish, exercise, or defend legal claims.
Retention periods vary depending on the type of information, the nature of the relationship, and applicable requirements. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
10. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email system, transmission method, or electronic storage system is completely secure. We therefore cannot guarantee absolute security.
Users should not send confidential information through unsecured email or general website forms when a more secure delivery method is available.
11. Your Privacy Choices and Requests
Depending on where you reside and the law applicable to A1 Duran Roofing, you may have rights concerning your personal information. These rights may include the ability to request:
- Confirmation of whether we process your personal information;
- Access to certain personal information;
- Correction of inaccurate personal information;
- Deletion of certain personal information;
- A portable copy of certain information;
- Information regarding categories of information collected or disclosed;
- Withdrawal of consent where processing is based on consent; or
- Opt-out from certain targeted advertising, sales, or sharing.
These rights are not absolute. Applicable law may permit or require us to deny or limit a request, including when information must be retained to complete a transaction, provide a requested service, comply with law, maintain warranty or project records, detect fraud, protect legal rights, or preserve evidence.
To submit a privacy request, contact us using the information in Section 18.
Please describe your request and provide sufficient information for us to identify the relevant records. We may need to verify your identity before fulfilling a request. We will use verification information only to process and document the request.
Where applicable law permits an authorized agent to submit a request, we may require evidence of the agent’s authority and verification of the consumer’s identity.
We will not unlawfully discriminate against an individual for exercising an applicable privacy right.
12. Florida Residents
A1 Duran Roofing complies with Florida privacy and data-security requirements that apply to its business operations.
Certain rights provided under the Florida Digital Bill of Rights apply only when a business meets the law’s definitions, revenue requirements, processing thresholds, and other applicability criteria. Nothing in this Privacy Policy should be interpreted as representing that every right described in that law applies to A1 Duran Roofing in every circumstance.
Florida residents may nevertheless contact us with reasonable questions or requests concerning their personal information.
13. Residents of Other U.S. States
Privacy laws in certain states may provide eligible residents with additional rights. Any such rights apply only when the applicable law covers A1 Duran Roofing and the particular processing activity.
We will evaluate verified requests under the law applicable to the requester, the company, and the information involved.
14. International Visitors
A1 Duran Roofing is located in the United States and primarily provides services in Florida. Our website and services are directed principally to customers, project participants, and business contacts in the United States.
If you access the website from outside the United States, information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction.
The availability of our website outside the United States does not mean that A1 Duran Roofing directs its services to, or is established in, every foreign jurisdiction.
15. Children’s Privacy
Our website is intended for a general business audience and is not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13 through the website.
If a parent or legal guardian believes that a child has provided personal information through the website, the parent or guardian should contact us so that we can review the matter and take appropriate action.
16. Project Photographs and Public-Sector Records
A1 Duran Roofing may receive or create project photographs, reports, correspondence, plans, and other records in connection with private or public construction projects.
Information submitted in connection with a public project may be subject to contractual recordkeeping requirements, governmental disclosure obligations, or Florida public-records laws when held by or transferred to a public agency. A1 Duran Roofing cannot guarantee that records submitted to a governmental entity will remain confidential.
Do not submit trade secrets, confidential business information, or sensitive personal information unless necessary and appropriately identified or protected.
17. External Links
Our website may contain links to websites operated by other organizations. We do not control and are not responsible for the content, security, or privacy practices of third-party websites.
We encourage users to review the privacy policy of each website they visit.
18. Contact Us
Questions, concerns, or privacy requests may be submitted to:
A1 Duran Roofing, Inc.2796 NW 31st Avenue
Lauderdale Lakes, FL 33311
United States
Email: info@a1duranroofing.com
Telephone: (305) 885-5525
Website: www.a1duranroofing.com
Please include “Privacy Request” in the subject line of an email concerning privacy rights.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, technology, or legal obligations.
The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through another reasonable method when required by applicable law.
Your continued use of the website after a revised policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by law.